Refunds & cancellation · effective August 7, 2026
14 days, your money back, no reason required.
If Slicefield is not what you needed, email support@slicefield.com within 14 days of paying and we refund you in full. That covers both things we sell — the $79 per-matter payment and the firm plan — and there are no conditions about how much you used it.
Cancelling the firm plan
One step, on your account page — no call, no form, no retention script. Cancelling stops the next renewal; you keep full access until the end of the period already paid for, and nothing is deleted: your matters, studies, links and ledgers stay exactly as they are, under the free tier’s limits once the period ends. Any matter you paid for individually stays unlocked for ever — a per-matter payment is never undone by a cancellation.
How a refund works
Email support@slicefield.com from the address on the account. We aim to reply within two working days and to have the refund issued within five; it returns to the card you paid with, and how fast it appears is up to your bank. Payments are processed by Stripe, but the seller is Oran Dynamics Ltd. and the refund comes from us — there is no third-party billing portal to find first. A refunded matter simply returns to the free tier’s limits; its data is not touched.
Your statutory rights
Consumers in the EEA and UK have a legal right to withdraw from a distance contract within 14 days. Our guarantee is written to match it, and where the law gives more, the law wins. The statutory right can normally lapse once a digital service begins with your agreement — we do not rely on that: within the 14 days we refund whether or not you used the service. Most of our customers are businesses, to whom withdrawal rights may not apply; the guarantee is contractual and applies to them all the same. Nothing here limits anyone’s rights where something is faulty or not as described.
After 14 days
We do not normally refund part of a subscription period already running, and a matter unlocked months ago stays bought. Two exceptions, applied willingly, with no time limit:
If it does not work for your case — imaging we cannot open, or a fault on our side we cannot fix in reasonable time — tell us and we refund you, whenever that happens. If you were charged by mistake — a renewal you had cancelled, a duplicate charge — tell us and we put it right. If your situation is not covered above, write anyway and explain it; we would rather refund someone unhappy than keep money from a firm that feels trapped.
What happens to your data
Nothing, by itself. A refund or cancellation deletes no studies, no matters, no ledgers. Deleting is its own decision, made on the account page, and works the same regardless of payment status — with the one exception this product exists to enforce: a matter under a legal hold cannot be deleted until the hold lifts, refund or not. The privacy policy says precisely what deletion removes and how long encrypted backups persist.
The price list · Read the terms · support@slicefield.com — a person reads it.